FAQ Frequently Asked Questions

How long does it take to receive a quotation?

We aim to acknowledge your enquiry within one working day. Our staff are very experienced and have a lot of contacts, but not everyone responds rapidly.  We like a quotation out within a couple of days. If the request for equipment is more complex such as a compete Turnkey solution then that may take longer.

Where do we work?

Our particular area of expertise is Nigeria and West Africa.  However, we have shipped all over Sub-Saharan Africa and will look into any way of helping you possible.

I need some agricultural spare parts shipped to Nigeria. How do I do this?

You can send us an email or use our contact form on the website and we will be pleased to assist you.

What is the minimum order quantity?

We ship anything regardless of size.  We have posted parts in envelopes to Africa before. A broken small part can be enough to keep your machinery out of action.

How do we pay for our goods?

We accept two methods of payment:

  • Letter of credit

There are many advantages for a customer to use a letter of credit.  Your money is protected so if the goods are not shipped, you can get your funds back.

L/C must be confirmed through Standard Chartered Bank London, fully transferrable with part shipment and trans-shipment allowed.  6 month validity.

The down sides to a letter of credit are:

Time consuming – they take a long time to process and get right

Costly – a letter of credit adds 5% to the cost of a job

  • TT Transfer

The advantages of a TT transfer is that we can get the job moving as soon as we have the funds.

How do we know if we can trust you to deliver our goods?

Vellag are a trustworthy company. We have been in business since 2010.

When do you dispatch goods?

We dispatch goods as quickly as possible.  Often if you need tractor spares it is because your tractor is off the road so we know you are in a hurry.

Why would I use an outsourcing company rather than do it myself?

Fiona Johnson has over a decade of experience supplying farming equipment and spare parts to Nigeria and other parts of Africa. We have a lot of supplier contacts who we know will deliver good quality machinery and parts that last.  Our aim is always to supply what will work and last.  That is value for money.  Purchasing a cheap product that breaks after a day is a waste of money and time.

Is it difficult being a woman in a man’s world?

It is true that the majority of my professional peers are male, but I have rarely suffered any prejudice as a result of my gender.  In fact, people tend to remember me because I am female.  I aim to do the best possible job that I can for my customers and provide a good service and value for money and that is how we remain in business.